Fullpath Two-Factor Authentication (2FA)

Chaya David
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Overview

Two-factor authentication (2FA) adds an extra layer of security to your Fullpath account. In addition to your username and password, 2FA asks for a 6-digit code from an authenticator app on your phone when you sign in. This greatly reduces the chance of someone else accessing your account or the information in it, even if they know your password.
 

Users who access VinSolutions stores must log in to Fullpath with a secure method.

 

How It Works

You connect your Fullpath account to an authenticator app by scanning a QR code. From then on, the app generates a 6-digit code that you enter after your password each time you sign in.
 

You manage 2FA from the Two-factor authentication section of your Profile Management page. From there you can:

  • Set up 2FA by connecting an authenticator app.
     
  • Reset 2FA to connect a different authenticator app, for example after switching phones.
     
  • Disable 2FA, if your dealership does not require it.
     
Note: If your account signs in with single sign-on (SSO), the Two-factor authentication section does not appear on your Profile Management page. Sign-in security for SSO accounts is handled through your SSO provider.
Important: If your dealership requires 2FA, the section shows Required by your dealership and the option to disable 2FA is not available. You can still reset 2FA to connect a new authenticator app.

Where to Find It

Path: Fullpath Dashboard > your initials (top-right corner) > Profile Management > Two-factor authentication

  1. Log in to your Fullpath Dashboard.
     
  2. Click your initials in the top-right corner of the toolbar. Your Profile Management page opens.
     
  3. In the side navigation, select Two-factor authentication.
     

The side navigation also includes Profile details (your name, email, and password) and Permissions (a read-only view of your own permission levels). See Profile Management.

 

 

 

How to Use It

Set up 2FA

Requirement: Install an authenticator app on your phone before you start. See Authenticator Apps below for suggested options.
  1. Go to Profile Management > Two-factor authentication.
     

  2. Enter your current password and click Confirm Password.
     

    Current password field for confirming 2FA setup

     

  3. A QR code appears. Open your authenticator app and scan the QR code with your phone.
     

    QR code to scan with an authenticator app, with the 6-digit code field below
  4. Your authenticator app displays a 6-digit code.
     
  5. Enter the 6-digit code in the field below the QR code and click Verify.
     

  6. Wait for the confirmation message that 2FA is configured. Your authenticator app is shown as connected.
     

    Confirmation message showing 2FA is configured

Reset 2FA

Reset 2FA when you need to connect a different authenticator app, for example on a new phone.

  1. Go to Profile Management > Two-factor authentication.
     
  2. Enter your current password and click Confirm Password. Your connected authenticator app is shown.
     
  3. Click Reset 2FA. A new QR code appears.
     
  4. Scan the new QR code with your authenticator app, enter the 6-digit code, and click Verify.
     

Disable 2FA

  1. Go to Profile Management > Two-factor authentication.
     
  2. Enter your current password and click Confirm Password. Your connected authenticator app is shown.
     
  3. Click Disable. 2FA is turned off and the section returns to the password form.
     
Note: Disable is not available when your dealership requires 2FA.

Authenticator Apps

Many authenticator apps are available for desktop and mobile. Popular options include:

 

Frequently Asked Questions

Why don't I see Two-factor authentication on my Profile Management page?

Your account signs in with single sign-on (SSO). SSO accounts don't use Fullpath's 2FA settings, so the section is hidden.
 

Why can't I disable 2FA?

Your dealership requires 2FA for all users. The section shows Required by your dealership, and only the reset option is available.|
 

I got a new phone. What do I do?

Use Reset 2FA to scan a new QR code with the authenticator app on your new phone.

 

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