Overview
Audience Builder is a tool to create lists of CDP Shoppers based on select criteria using our hyper-specific, powerful filters.
Learn about the Fullpath Ai Audience Builder
Learn about Boolean Filter Logic and Best Practices
Audience Data
Audiences may be built using the following data types:
- Shopper Details
- CRM/ DMS Activity
- Website Activity
- Finance Activity
- Marketing Activity
- Customer Source
- Custom Data Source
- Agents
- Enrichment **for accounts with Enriched Data
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Saved audience lists using the Time Period function are updated dynamically so as new Shoppers fit or fall out of the conditions saved in your filter, the number of Shoppers in that list will increase/ decrease accordingly. Use Case: a user may save a list of leads with a missed appointment on record from the last 30 days (where time = past, number = 30, and unit = days), and come back into the list each day to see the latest additions update dynamically. |
Navigation
- Enter the Fullpath Dashboard
- Navigate to Audiences (top bar navigation)
- Scroll down to Audiences > Audience Builder
https://dashboard.fullpath.com/shoppers/saved-filters
Audience Builder functionality includes:
The Audience Builder supports several functionalities including adding filters manually or creating audiences using AI voice.
In addition to building audiences, the following actions may be taken:
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Save
- Save: saving for the first time
- Save Changes: modifying something that's been saved before
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Save as New: saving modifications as a new audience
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Activate
- Activate automatically with Fullpath
- Activate manually with Fullpath
- Activate externally off platform
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Additional Actions
- Distribute Audience / Manage Distribution
- Subscribe / Edit Subscription
- Export As CSV
- Copy Link (via direct URL for specific list)
- Delete Audience
Share
This functionality creates a deep link to the Built Audience which may be shared with anyone who has access to the CDP Dashboard. The link is copied to the clipboard on whatever device the user is on.
Export CSV
- This functionality exports the audience as a standard Comma Separated Value file type; this may be uploaded into Excel or sheets or other external analysis or marketing platforms.
- This one time export allows you to take an audience and use it outside of the Fullpath eco-system. Once exported, it will not update dynamically.
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A progress bar provides real-time feedback during longer exports
Subscribe
The Report Subscriptions feature allows users to subscribe to receiving audience reports at the time and cadence they want. Learn more.
Save
This functionality saves the audience and allows you to name it (internal naming convention). These saved audiences become Dynamic Audiences to be updated automatically each day.
Save As New
This functionality allows users edit an existing audience list (filter) and save it as a new list. Important to note: for an activated audience the Save button will be greyed out and the only available option will be to Save as New.
Activate
This functionality is available only once an audience is saved; Internal, Manual, and External Activation are supported from within the Audience Builder page.
Add / Remove Columns
You may add or remove columns in order to analyze more specifically the data that is relevant for your list and team. The selected columns will also appear in the export to CSV feature as well as subscribe to audience feature.
In addition to the default columns listed above, the following are supported:
Shopper details:
estimated next service
latest owned vehicle
revenue lifetime value
gross lifetime value
CRM/DMS Data:
lead sourse
lead type
vehicle of interest
vehicle of interest VIN
Website Activity:
website visit count
UTM source
UTM campaign
Audience Builder Filters
All filters use AND/OR/NOT group logic. Text inputs use contains logic and are case-insensitive unless noted. Date inputs support both absolute date ranges and relative time periods.
Shopper Details
- Name — text (contains)
- Consent Status - Email, dropdown, single select (subscribed, unsubscribed) / SMS, dropdown, single select (opted-in, opted-out)
- Dealership Loyalty Score — number range 0–10
- Marketing Engagement Score — number range 0–10
- Distance from Dealership (miles) — number range, min 0
- Customer Type — single-select: Business, Individual
- Last Marketing Touchpoint — date range
- ZIP Code — text with ZIP validation
- City — text
- State — multi-select dropdown, all 50 US states (abbreviation)
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Garage — contains:
- Ownership Status — single-select: Currently Owned, Previously Owned
- Estimated Mileage — number range, min 0
- Next Estimated Service Date — date range
- Recall Date — date range
- Recall ID — text
- Vehicle — year, make, model, trim, body class, electrification level
- Email — text (contains)
- Available — single-select: Available / Not Available
Phone
- Phone Number — text (digits only, no formatting symbols)
- Available — single-select: Available / Not Available
Lifetime Value Gross
Profit retained by the dealership. Scope dropdown — pick one:
- Total — number range, currency
- Sales — number range, currency
- Service — number range, currency (for those with a DMS link configured)
Lifetime Value Revenue
Full transaction amount before deductions. Scope dropdown — pick one:
- Total — number range, currency
- Sales — number range, currency
- Service — number range, currency (for those with a DMS link configured)
CRM/DMS Data
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Sales Lead:
- Date — date range
- Lead Type — dynamic list (sourced from CRM)
- Lead Source — text
- Lead Sub Source — text
- Lead Status — text
- Lead Sub-Status — text
- VOI Vehicle — year, make, model, trim, body class, electrification, condition, days on lot, VIN, stock #
- Trade-In Vehicle — Yes/No, plus Make, Model, Year (range 0–2050), Trim, Body Class, Electrification
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Sale:
- Date — date range
- Sale Count — number range, min 1
- Payment Type — single-select: Cash, Lease, Finance
- Monthly Payment — number range, currency
- Down Payment — number range, currency
- Price — number range, currency
- Residual Pct. — number range 0–100, percent
- APR — number range 0–100, percent
- Payment Term — number range, integer
- Payments Left — number range, integer
- Last Payment Date — date range
- Gross Profit — number range, currency
- Extended Warranty - date range, custom range (supported for ReyRey, DealerVault, CDK, and Tekion clients)
- Vehicle — full vehicle filter (year, make, model, trim, body class, electrification, condition, VIN, stock #)
- Lead Type — dynamic list
- Lead Source — dynamic list
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Service RO (for those with a DMS link configured):
- Date — date range
- Service Count — number range, min 1
- Operation Code — text (not case-sensitive; not supported for Dealer Track)
- Amount — number range, currency, integer
- Vehicle — year, make, model, trim, body class, electrification, mileage
- Service Appointments — Date range (for those with a DMS link configured)
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Appointment:
- Status — single-select: Shown, Missed, Upcoming
- Date — date range
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CRM Activity (surfaces only when enough underlying records exist):
- Date — date range
- Category — single-select: Outbound Call, Email Sent, SMS Sent
- Status — text
- Last Assigned Salesperson — text
- Pushed to CRM Event — Date range (for those with Data Ups Workflow Management)
Website Activity
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Website Visit:
- Date — date range (default last 30 days)
- Website Visit Count — number range, min 0
- Page Type — multi-select: VDP, Search, Homepage, Incentives, Service, Finance, Trade-In, Other
- Page URL — text (contains; page must have Fullpath snippet; no symbols)
- VDP Visit — full vehicle filter (year, make, model, trim, body class, electrification, condition, mileage, price, VIN, stock #, days on lot, last call)
- Browser Language — single-select: English, Spanish
- Device Type — multi-select: Desktop, Tablet, Phone
- UTM Source — text
- UTM Campaign — text
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Website Conversion:
- Is Reported Lead — checkbox
- Is Dynamic Payment Powered Content — checkbox (for those with Dynamic Payments)
- Date — date range
Off-site Activity (for those with Cox eco-syetm enhanced data)
Tracks VDP views that happened outside the dealership's own website but within the Cox eco-system (AutoTrader, KBB etc.).
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Dealership VDP (dealer inventory):
- Date — date range
- Website Visit Count — number range, min 0
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VOI Vehicle — year, make, model, trim, body class, condition, VIN, stock #, price, mileage (certified, electrification, last call, days on lot disabled)
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Market VDP (competitor inventory):
- Date — date range
- Website Visit Count — number range, min 0
- VOI Vehicle — year, make, model (all other vehicle fields disabled)
Finance (for those with Equity by Fullpath)
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Equity:
- Month — month range, default = this month
- Amount — number range, currency
- Percentage — number range -100 to 100, percent
- KBB valuations refreshed weekly, equity status calculated daily.
Marketing
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Fullpath Ad Clicks:
- Is Dynamic Payment Powered Content — checkbox (for those with Dynamic Payments)
- Date — date range
- Channel — multi-select: Search, Display, Social, PMax, Demand Gen
- Fullpath Email Clicks — Date range
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Audience Activation Reporting (for those with Audience Activation):
- Campaign Type — multi-select: Sales, Service
- Campaign — single-select (dynamically populated)
- Is Equity Powered Content — checkbox (for those with Equity by Fullpath)
- Is Dynamic Payment Powered Content — checkbox (for those with Dynamic Payments)
- Shopper Status — single-select: Engaged, Clicked, Converted, Contacted, Opened, Email Unsubscribed, Sales & Service Leads, Sales Leads, Sales, Service ROs, SMS Opt-out (default: Engaged)
- Date — date range
- Calls from Fullpath Ads — Date range
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Digital Advertising Reported Lead:
- Influenced by Dynamic Payment Powered Content — checkbox (for those with Dynamic Payments)
- Date — date range
Integration
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Call Tracking (surfaces only when enough underlying records exist):
- Date — date range
- Call Direction — single-select: Outbound, Inbound
- Answered — single-select: Yes, No
- Department — text
- Campaign — text
Agents (for those with Lead Handling)
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Lead Handling Status:
- Status — single-select: Contacted, Replied, Appt. Set, Cars Sold
- Date — date range
Customer Source
- Imported List — single-select from uploaded lists; usable as the base of an audience with additional filters layered on.
Data Enrichment (for those with Fullpath Data Enrichment)
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Matched Shoppers:
- Field Type — single-select: Email, Phone, Address, Vehicle
- Field Status — single-select: Verified, Enriched
- Matched Leads — checkbox
- Matched Sales — checkbox
- Enabled Shoppers — presence filter only (no sub-fields)
- AIM Propensity Score — number range 0–10 (consumer likelihood to buy or lease soon)
- Financial Durability Score — number range 0–10 (spending power, credit utilization, income resilience)
Custom Data Sources (for those with a configured custom data integration)
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Custom Data Source Event:
- Source — single-select (currently: Urban Science Defection)
- Defection Type — single-select: SalesAlert variants (Comp Dealer Sale – Comp OEM / Same Brand / Same OEM; Group Sale – Comp OEM / Same Brand / Same OEM; Sold here and at Competitor)
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Date — date range
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Custom Data Source Tag:
- Tag Source — single-select (currently: Sheehy VIP Customer / Dealer Coms)
- Tag Status — single-select: Active, Expired, Previous Owner, Cancelled (Renewable), Cancelled (Not Renewable)
- Remaining VIP Dollars — number range, currency
- Point Expiration Date — date range