Overview
Because Lead Handling Agent is integrated with VinSolutions, any VinSolutions errors or downtime prevent the agent from working in real time. When leads are delayed and delivered to the agent after downtime, they are handled according to the client’s configured handling window. The rules below describe what happens based on when a lead was originally submitted and when it was received by the agent.
Clarifying terms
Submitted: when the lead was originally created/sent by the prospect.
Received: when the Lead Handling Agent actually obtains the lead from VinSolutions after the downtime.
Processing rules by client setting
During working hours
- Submitted during working hours, but received outside working hours: Fullpath will handle this lead in the next follow up dates.
- Submitted during working hours and received within working hours: Fullpath will handle this lead.
Out of working hours
- Submitted outside working hours, but received within working hours: Fullpath will handle this lead.
- Submitted outside working hours and received outside working hours: Fullpath will handle this lead in the next follow up dates.
- Submitted during working hours, but received outside working hours: Fullpath will filter out the lead.
24/7
- Submitted between 9:00 AM and 7:00 PM, but received between 7:00 PM and 9:00 AM: Fullpath will handle this lead in the next follow up dates.
- Submitted between 9:00 AM and 7:00 PM and received between 9:00 AM and 7:00 PM: Fullpath will handle this lead.
- Submitted between 7:00 PM and 9:00 AM, but received between 9:00 AM and 7:00 PM: Fullpath will handle this lead.
- Submitted between 7:00 PM and 9:00 AM and received between 7:00 PM and 9:00 AM: Fullpath will handle this lead in the next follow up dates.
If you have questions about how a specific lead was processed or need assistance mapping a client to one of these settings, contact the Fullpath support or your field team.