Overview
The Agent Hub is a central home for every AI agent available on your account. Instead of hunting through separate product areas to find out what agents are live, available to activate, in beta, or coming soon, you can see all of them in one place — organized by the team that would use them.
How It Works
Agents in the hub are grouped by the department or persona that would use them — for example Marketing, Sales, Service, or Operations — rather than by status. An individual agent can appear under more than one category if it's relevant to more than one team.
Each agent in the hub links out to its own product page with full details and configuration options. If an Agent is in Beta, clicking on the link may open the Omni Agent where a user may ask about the Agent functionality and discuss if they are eligible for the Beta test group.
Every agent card also carries a status, which determines what happens when you select it:
| Status | What it means | What happens when you click it |
|---|---|---|
| Active | The agent is live and available on your account. | Takes you to its performance page (or a different destination if the agent's team has configured one). |
| Available | The agent exists and can be activated, but isn't turned on for your account yet. | Takes you to an upsell/activation page. |
| Beta | The agent is in active development and open to a limited set of partner dealerships. | Opens Omni in a side panel, which introduces the beta program and can answer specific questions about that agent. |
| Coming Soon | The agent is planned but not yet available (for example, a future Loyalty agent). | Nothing opens yet — there isn't enough information to share. |
Beta Agents and Omni
Selecting a Beta agent opens a conversation with Omni rather than a static page. That conversation covers two things:
- A general explanation of what being a Fullpath beta partner means — the expectations, the close working relationship (including regular check-ins), and a call to action to contact your Customer Success Manager if you want in.
- Specific knowledge about that particular agent — what it does, its current capabilities, and its limitations.
Where to Find It
Voice Agent has its own section in the Fullpath Agentic CRM Dashboard, reachable from the Agent tab: https://dashboard.fullpath.com/agents/hub
How to Use It
To browse and use the Agent Hub:
- Go to CRM > Agent > Agent Hub
- Browse agents by department, or scan by status to see what's Active, Available, Beta, or Coming Soon.
- Select any Active agent to go to its performance or configuration page.
- Select any Beta agent to start a conversation with Omni about that specific agent.