Summary
Our Digital Advertising solution builds audiences using advanced targeting techniques so that only the most relevant, and likely to convert, users see your ads. This is done in order to maximize your marketing spend and make the most of your budget. One important type of targeting is called retargeting- targeting people who have already engaged with your dealership in the past. This type of targeting can be used in Social and Display Ads.
What is Retargeting?
Retargeting is when an audience is built of users who have had some type of engagement with your brand in the past. Ads built for this type of audience can be even more specific and tailored thanks to the extra data that Fullpath has acquired about each user. The ads are not built only based on targeting/ keywords that exist in the different platforms, but instead about the users' actions on your website or in your store.
How Our Digital Advertising Uses Retargeting
Digital Advertising builds audiences and targeting on the Ad Bundle level. Inside of each Channel, there are several Objectives. Within an Objective, each Ad Bundle has its own targeting in order to determine which audiences will see the Templates contained within it. Each Objective, therefore, has specific Ad Bundles that utilize Retargeting in order to show relevant ads to the appropriate audiences. Remember that this is only relevant for Display and Social Ad Bundles.
How to View Retargeting Bundles and Templates
Inside of the Ads or Templates pages within the Digital Advertising section of your dashboard, you can simply search the word "retargeting", and you will see only those Ad Bundles that use Retargeting. There are two different types of retargeting that Fullpath uses: Website Retargeting and CRM Retargeting.
Website Retargeting
Digital Advertising's website retargeting leverages the code snippet on the your website in order re-engage with shoppers who’ve left their websites before converting. Unlike banner ads, retargeting ads are served to people who’ve already stopped by your website.
Digital Advertising retargeting ads anonymously follow your shoppers throughout their online journey to later target them with personalized offers. Google serves these ads inside the Display Network and Social serves them inside Facebook and Instagram in order to drive shoppers back to your website .
These ads are hyper-targeted, as the CDXP knows even more about the person's interests and intent based on their previously observed website activity. It is important to note that the geo-targeting set on the account level is used for all campaigns which include retargeting bundles. Therefore, the limitations set for geo-targeting ads are also applied for retargeting website visitors and cannot, at this time, be separated.
How to Enable Website Retargeting
In order to enable Website Retargeting, you will need to make sure the Fullpath's code snippet is inserted onto your website. This enables it for both Social and Display ads; no need to add other pixels of any type.
Examples of Ad Bundles Using Website Retargeting
Website retargeting is used to create Ad Bundles in both Social and Display Objectives. In new and used inventory, for example, it is common for Digital Advertising to create Ad Bundles that target previous website visitors with ads relating to top incentives, aged inventory, and top models. In Social, website retargeting is also used to target customers interested in Service, Trade-In, and other brand-related services.
CRM Retargeting
CRM retargeting leverages the first-party data stored in your Dealership CRM to serve more personalized remarketing content to your shoppers. Fullpath leverages CRM retargeting to serve highly-targeted ads to CRM lists that have been segmented by online behavior, offline interactions with your Dealership, and other data that we've collected.
Keep in mind, both Google and Facebook have minimums which need to be met in order to run retargeting or customer match audiences. Google serves these ads inside the Display Network and Social serves them inside Facebook and Instagram in order to drive shoppers back to your website .
Google Customer Match Minimums
- Account must be live for at least 90 days
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Google search and display Networks must have a minimum of 100 active visitors or users within the last 30 days
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Total spend on Google (Search and Display) must exceed $50,000 dollars
Facebook Customer Match Minimums
- Facebook has a minimum recommended audience size of 1000 customers in order to run effective retargeting (Facebook will run with as little as 100 however these won't be identified and will very likely waste funds and perform poorly).
How to Enable CRM Retargeting
To enable CRM Retargeting, you must connect your CRM in your Fullpath dashboard by using CRM Link. This will give Digital Advertising access to your leads and sales from which the system creates the audience lists.
Examples of Ad Bundles Using CRM Retargeting
Fullpath's Digital Advertising creates Ad Bundles using CRM retargeting. Some examples include:
- Leads Interested in Model: Using the vehicle of interest listed in the CRM, leads interested in a specific model will see ads promoting that models and its incentives
- Lease and Finance Renewal: Using information about a customer's lease or finance deal, Digital Advertising will target them with ads when they are predicted to be in the market for a new vehicle.
- Leads interested in Used: Knowing that a lead is interested in purchasing a used vehicle, Digital Advertising will ensure that they see ads relating to your used inventory and deals.
- Service: Service leads will be targeted with ads relating to the type of service they were interested in.
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Trade-In: Using trade-in information listed with your leads, Digital Advertising will target relevant shoppers with ads relating to trade-in.
Examples of CRM Retargeting by Objective (with Display and Social)
These lists are comprised of people who match the criteria inside the CRM anywhere from 30 days to 1 year from the current date. The reason why we have this broad timespan is because oftentimes the CRM lists are too small for Google or Facebook to actually use them. We want to make sure our lists are utilized across the platform so we pull list that are are broad as possible while still specific enough to target unsold leads with relevant ads.
Lookalike Audiences
In addition to creating audiences of your leads and sales, Digital Advertising can also use CRM retargeting to create audiences that include users similar to your shoppers. This means that Google Search and Display will use data to create audiences that have similar characteristics to your customers. This expands your ability to target relevant audiences, using your data to more effectively identify those who have not yet converted. This is especially used in creating Ad Bundles in the Brand Objective.
Understanding Retargeting Bundles
Because of the unique nature of Retargeting ads, they work somewhat differently than Fullpath's other Ad Bundles.
Delay in Impressions- Because Retargeting Bundles use data taken from your website or CRM, it can take some time to actually build the Audience and run the ads. This may result in a delay in metrics, so do not be surprised if the Bundle is enabled but you do not see Impressions as quickly as you usually do within Digital Advertising.
Audience too Small- It is possible that a certain audience is too small to be used. Each platform has privacy restrictions which prevent accounts from targeting lists of users that are too small.
- Facebook recommends targeting a minimum of 1,000 people with your ads; Digital Advertising will not create and run ads for less than 100 people.
- Google search and display Networks must have a minimum of 100 active visitors or users within the last 30 days.
Therefore, it is possible that Retargeting Bundles will be enabled but will not actually run. These will be identifiable by the fact that even after some time, there are still no impressions and no budget spent on it. The larger your dealership, the more Bundles will be permitted to run, based on the size of your lists.