XTime Appointment Booking Integration

Chaya David
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Overview

Fullpath integrates with Xtime so your shoppers can book their own service appointments, wherever they engage with your dealership through Fullpath:

  • Fullpath Chat Agent on your dealer website
  • Website Engagement Service Module on your dealer website
  • Audience Activation service email and SMS landing pages

Appointments are booked directly into your Xtime account and also appear on the shopper's record in the Fullpath Dashboard.
 

Requirement: Your dealership must be an Xtime customer and have the Fullpath code snippet on your website.

 

Navigation

Dashboard > CDP > Integrations Hub: https://dashboard.fullpath.com/data-integrations/hub/category/all

Note: If your account is still being set up, your Fullpath onboarding team will review the Xtime integration with you during account setup.

Setting up the Xtime integration:

  1. Request the integration in the Integrations Hub
  2. Receive your Dealer Invitation Code
  3. Activate the integration in Xtime
  4. Fullpath completes setup

 

Step 1 — Request the integration in the Integrations Hub

  1. In the Fullpath Dashboard, go to CDP > Integrations Hub.
  2. Search for Xtime.
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  1. Enter the primary point of contact (POC) at your dealership for our Integration team to contact. Submitting this initiates your integration.
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Step 2 — Receive your Dealer Invitation Code

The Fullpath team processes your request and sends your unique Dealer Invitation Code to the POC you listed, within 1 to 3 business days. When the code arrives, save and copy it.

Important: The invitation code expires within 72 hours. The POC must complete Step 3 as soon as the code is received.

 

Step 3 — Activate the integration in Xtime

  1. Log into Xtime, select your dealership, and navigate to Configure.
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  1. Go to Applications > Partners.
  2. Enter the Fullpath Invitation Code in the code field.
  3. Click Validate.
  4. Click Confirm.
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Step 4 — Fullpath completes setup

Once you've completed the steps in Xtime, the Fullpath team is notified and completes the remaining setup on your account. Implementation can take up to 3 to 5 business days. Once setup is complete, Xtime booking is live everywhere your dealership uses Fullpath's service booking.

 

How shoppers book with Xtime

Fullpath Chat Agent

Shoppers book an appointment inside the Fullpath chat on your website, as shown in this sample conversation flow.

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Note: The Department Selection feature can't be used with Xtime booking in chat. When Xtime is enabled, Department Selection is disabled.

Ice-Breakers

Ice-Breakers are short prompts that invite shoppers to start a conversation in the Fullpath chat. With Xtime connected, an Ice-Breaker can let shoppers know they can schedule service right inside the chat conversation, so more shoppers discover they can book without leaving the chat.

Tip: If your dealership has Website Engagement, speak to your Customer Success Manager about how Xtime works with the Chat module on your website.

Website Engagement Service Module

Once Xtime is connected, the Service Module on your website uses Xtime to book service appointments. No additional setup is needed.

Audience Activation landing pages

When a shopper clicks an Audience Activation service email or SMS, the landing page opens a Schedule Service pop-up where the shopper books an appointment in three steps:

  1. Vehicle & Service: the shopper's vehicle is pre-filled when it matches a vehicle in your Xtime account. Otherwise, the shopper selects their vehicle. The shopper then selects the service they need.
  2. Appointment: the shopper picks an available day and time.
  3. Your Information: the shopper confirms their pre-filled contact details and books.

If a booking can't be completed because of a system error, the shopper's request is sent to your CRM as a service lead, with the requested service and appointment time.

 

Xtime appointments in the Fullpath Dashboard

Appointment details are sent directly into your Xtime dealer portal. They also appear in the shopper timeline and the Garage, where appointments booked through Xtime are identified as Xtime bookings.

Website bookings (Chat and Service Module)

  • Conversion Type: Service Appointment
  • Type of Service: the service the shopper requests is automatically matched to Xtime's preset list of services (for example oil change, replace wiper blades, tire inspection and repair, replace cabin air filter).
  • Module: where the booking took place, listed as CHAT or Service Module.
  • Appointment Details: time and date, in your dealership's timezone and calendar.
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For accounts with Website Engagement, booked Xtime appointments also appear in Website Engagement overview reporting.

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Audience Activation bookings

Appointments booked from an Audience Activation landing page appear in their own panel, tagged with Audience Activation. The panel shows the originating campaign, the service, the vehicle, the confirmed date and time, and a link back to the campaign.

 

Xtime in Google Analytics

If your dealership has Google Analytics 4 set up, Fullpath sends events to GA4, following the Automotive Standards Council (ASC) format, whenever a shopper books an appointment using Xtime on your website:

  • asc_comm_submission_service: sent when a service appointment is set via a service appointment form.
  • asc_comm_submission_service_appt: sent when a service appointment is set via chat.

Learn more about GA4 events and ASC protocol.